Managed IT Pricing
What does managed IT cost per month?
Managed IT is a fixed monthly management fee per user, while you pay for Microsoft 365 and security subscriptions directly under your ownership. Most professional managed IT management fees fall between $125 and $325 per user per month, depending on environment complexity and how much security and continuity governance you want.
You own the tools. We manage the outcomes.
You keep direct ownership of Microsoft 365 and your security licenses. We run the management system behind them: support, maintenance, standards, security administration, documentation, and planning.
What you get in every tier
All tiers include remote help desk during our posted support hours, plus ongoing documentation and vendor coordination when needed. Higher tiers add proactive maintenance, stronger Microsoft 365 and security management, and backup/recovery work that includes restore testing and a documented recovery plan.
For day-to-day support and basic oversight.
- Fix everyday IT problems fast (email, logins, printers, Wi-Fi, common software issues)
- Set up new users and change access when needed (new user setup + access changes)
- Keep an eye on basic computer health (basic device health monitoring)
- Show you what happened each month in plain English (monthly activity summary: tickets + trends)
- Support during published hours (remote help desk: Mon–Sat, 8am–7pm ET)
For proactive upkeep and cleaner operations, including Microsoft 365 administration.
- Includes everything in Tier 1
- Watch systems and handle upkeep proactively (proactive monitoring + scheduled maintenance)
- Keep devices updated in a controlled way (patch/update coordination: workstations; servers if applicable)
- Deal with your vendors so you don’t have to (vendor coordination: ISP, VoIP, key software vendors)
- Keep your IT info organized and current (IT documentation: systems, licenses, vendor contacts, notes)
- Review priorities and budgeting every quarter (quarterly planning review)
- Handle standard Microsoft 365 user/admin requests (Microsoft 365 administration: standard user changes + access updates)
For organizations where identity and security settings must be run with higher discipline.
- Includes everything in Tier 2
- Make logins safer (MFA + admin access cleanup)
- Cut down phishing and spam (email security configuration)
- Make sure only the right people have access (access controls + privileged access)
- Set up clean hiring and offboarding access (Joiner/Mover/Leaver process)
- Protect computers from viruses and threats (endpoint protection / EDR)
- Set up simple security alerts and reports (logging + alerting baseline)
- Provide a one-page security summary for leadership/insurance (executive-ready security summary)
For higher-stakes environments that need recoverability proof and tighter governance.
- Includes everything in Tier 3
- Make sure backups cover what matters (backup coverage plan: servers, Microsoft 365, critical data)
- Prove recovery works with restore tests (scheduled restore testing + documented results)
- Write a step-by-step recovery plan (disaster recovery playbook)
- Watch backups and escalate failures quickly (backup monitoring + failure escalation workflow)
- Have a clear “business is down” response process (priority business-down triage process)
- Agree on what’s urgent vs normal (priority definitions: P1/P2/P3)
- Review risk, spend, and next steps quarterly (quarterly executive review)
- Combine support/security/backup reporting into one view (consolidated reporting)
- Plan IT around business goals (strategic planning aligned to business goals)
- One-time onboarding
Onboarding is a one-time kickoff that gives us clean access, accurate documentation, and a clear starting point for support. The onboarding scope is quoted up front based on what we find, and we keep it focused on what’s needed to support you properly.
- What’s not included
Monthly fees cover ongoing management and operations. One-time transformations are quoted separately so you approve scope and cost before work begins.
Examples: office moves, major migrations, rebuilds, large-scale implementations, specialized compliance projects. - On-site support
Most issues are resolved remotely. If an on-site visit is required, it is scheduled separately and billed according to your partner on-site terms.
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