The business must own its licenses and top-leveladmin accounts. Book a Fit Check to confirm you control billing, recovery, and every critical admin login.

After a major incident you should receive ashort written summary of what happened and what was done. Book a Fit Check tostandardize incident reporting so nothing is vague or missing.

When a vendor says “it’s not us” you needevidence and a clear escalation path. This playbook keeps ownership clear andshortens downtime.